Customer Satisfaction

Like any effective Management Consulting Firm we love a good problem and in this article we want to look beyond the more common benefits of professional levels of management practices (cost & quality control, risk mitigation, effective use of resources, employee emotional health, etc. etc.) and explore how important customer Read more…

Book List

Here is my list of personal favourites that I tend to recommend frequently to friends. Got one you enjoyed recently and would recommend? Let me know! What is it about? What did I enjoy about it? “Rooted in the real-life experiences of an intelligence professional at the top of his Read more…